Refund and Returns Policy
Right of withdrawal (individual customers)
In accordance with the provisions of articles L221-18 to L221-28 of the Consumer Code , the consumer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to provide a reason. The delivery date communicated by the carrier is binding.
To exercise this right, the customer must notify their decision to withdraw in writing , in particular via their customer area , in order to allow the opening and monitoring of the return request.
The product must be returned in its original packaging , accompanied by all accessories, instructions and documents provided , and in a condition allowing it to be put back on sale.
Return costs remain the responsibility of the customer.
Use of the product and possible discount
The customer is authorized to handle the product only to the extent necessary to verify its nature, its characteristics and its proper functioning, as would be possible in store.
Any use going beyond these necessary handlings, or any return of a product that is incomplete, damaged or showing traces of use, may result in a proportionate discount corresponding to the loss of value of the product. This discount will be deducted from the amount refunded after analysis of the return.
Return deadlines
Once the withdrawal request has been accepted, the customer has a period of fourteen (14) days to return the product at their own expense.
Reimbursement period
The refund is made within a maximum period of ten (10) days from receipt of the returned product or proof of shipment provided by the customer, and at the latest within the legal period of fourteen (14) days , in accordance with article L221-24 of the Consumer Code .
Scope
The right of withdrawal applies exclusively to private consumers , within the meaning of the introductory article of the Consumer Code.
For professional customers , any total or partial return must be subject to prior written agreement from our customer service.
Guarantees
Contractual guarantee
Certain products benefit from a contractual guarantee, the duration and conditions of which are specified on the site or communicated by the manufacturer.
Unless otherwise stated, our goods are guaranteed for one (1) year against any manufacturing defect, provided that the defect does not result from normal wear and tear, misuse, lack of maintenance or non-compliant installation.
Professional installation required:
For products requiring specific installation (excluding products delivered ready for use), this must be carried out exclusively by a qualified professional. The installation invoice must be kept for the duration of the warranty and may be requested in the event of reimbursement.
Warranty exclusions
The warranty does not cover in particular:
- wearing parts and consumables (gaskets, bulbs, handles, pumps, indicator lights, etc.);
- damage due to installation that does not comply with the manufacturer's recommendations;
- breakdowns linked to the environment of use (excessive humidity, corrosion, poor ventilation, faulty power supply);
- modifications or repairs carried out by an unauthorized person;
- damage resulting from non-compliance with the manufacturer's instructions;
- the costs of commissioning, maintenance, cleaning or adjustments accessible without dismantling.
Legal guarantees
Legal guarantee of conformity
In accordance with articles L217-3 et seq. of the Consumer Code, the consumer benefits from the legal guarantee of conformity for defects existing at the time of delivery of the good.
This guarantee allows, according to the conditions provided by law, repair, replacement or, failing that, reduction of the price or reimbursement.
Legal guarantee against hidden defects
In accordance with articles 1641 to 1649 of the Civil Code, the seller is bound by the guarantee for hidden defects in the goods sold.
Article 1641 of the Civil Code:
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended or which reduce this use to such an extent that the buyer would not have acquired it or would have only given a lower price if he had known about them.
The action resulting from hidden defects must be brought within two (2) years from the discovery of the defect .
Guarantee procedure
In the event of a return under warranty, the customer must provide a copy of the purchase invoice.
Return costs are the responsibility of the customer. In the event of pick-up, return shipping costs remain the responsibility of the seller.
Applicable law
Any validated order implies acceptance of the general conditions of sale. French law is applicable. Consumers have the legal remedies provided for by law.