Shipping Policy
This shipping policy describes our preparation, shipping and delivery methods. The delivery times indicated are estimates and may vary depending on logistical or operational constraints.
Delivery zones
We deliver exclusively to mainland France .
Delivery costs
Delivery is free for all orders, with no minimum purchase.
Carrier
All orders are shipped exclusively via the carrier DASCHER . No other carrier is offered.
Order preparation
Orders are prepared after payment validation. The preparation time is 1 to 2 working days , unless otherwise indicated on the product sheet or in exceptional circumstances.
Orders placed on weekends or public holidays are processed from the next business day.
Cut-off time
Orders validated before 12:00 p.m. (Paris time) can be processed the same day.
Orders placed after 12:00 , as well as those placed on weekends or public holidays, are processed from the next working day.
Delivery times
Once the order has been handed over to the carrier DASCHER, the delivery time is estimated between 2 and 6 working days for mainland France.
Deadlines begin to run from dispatch (handing over of the package to the carrier) and not from the order date.
Delivery tracking
When the service allows it, tracking information is communicated by e-mail and/or available in the customer area. Tracking may require activation time after shipping.
Delivery address
The customer is responsible for the accuracy of the information provided when ordering (name, address, postal code, telephone, e-mail).
Any error or incomplete information may result in a delay or inability to deliver. Any reshipping costs may be invoiced.
Receipt of order
Upon receipt, the customer is invited to check the condition of the package. In the event of a damaged, opened or abnormal package, it is recommended to:
- formulate reservations with the carrier if possible;
- take photos of the package, label and contents;
- contact us quickly so that the file can be processed.
Parcel indicated as delivered but not received
If DASCHER tracking indicates that the package is delivered but not received, the customer must check with those around them or at the place of delivery, then contact us so that an investigation can be opened.
Delivery delays
In the event of a delay, the customer is invited to consult the tracking. If the package seems blocked or presents an anomaly, please contact us so that we can intervene with the carrier.
Contact
For any questions relating to shipping or delivery, we invite you to use your customer area to ensure rapid processing and optimal traceability.
Address:
360 Allée des Issards
30650 Rochefort-du-Gard
France
Telephone: +33 4 84 51 29 73
E-mail: support@vara-equipements.com